Privacy Policy
Effective Date: 01/02/2025

Joy Coolers
Plot No. 182/12, Maa Umiya Industrial Area, Tarodi, Kamptee Road, Nagpur – 440035 (Maharashtra), India.
Contact No: 76664-88823 / 80079-07128
Email: joycoolersnagpur@gmail.com

Introduction
Joy Coolers values the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our products, services, website, and other communication channels.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, address, email ID, and phone number.
  • Business details for corporate clients.
  • Payment and billing details for orders.
  • Communication records between you and Joy Coolers.

1.2 Non-Personal Information

  • IP address, browser type, and device information.
  • Website usage statistics and cookies.
  • Preferences and interests related to our products and services.

2. How We Collect Information

We collect information through:

  • Direct communication via email, phone, or in-person visits.
  • Website forms, inquiries, and order placement.
  • Social media interactions and online surveys.
  • Cookies and analytics tools that track website performance.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To confirm, process, and deliver your orders.
  • Customer Support: To provide assistance, respond to queries, and resolve issues.
  • Marketing & Communication: To send updates, promotional offers, and newsletters (only with user consent).
  • Improvement & Analytics: To enhance our products, website, and customer experience.
  • Legal Compliance: To fulfill legal obligations and prevent fraud.

4. Information Sharing and Disclosure

Joy Coolers respects your privacy and does not sell, trade, or rent your personal data. However, we may share information in the following cases:

  • Service Providers: With third-party logistics, payment processors, and IT service providers.
  • Legal Obligations: If required by law or government authorities.
  • Business Transfers: In the case of a merger, acquisition, or business restructuring.

5. Data Protection and Security

We implement strict security measures to protect your information from unauthorized access, alteration, or loss, including:

  • Secure servers and encryption methods.
  • Restricted access to personal data.
  • Regular audits and security updates.

6. Your Rights and Choices

You have the following rights concerning your personal information:

  • Access & Correction: Request access or corrections to your data.
  • Opt-out: Unsubscribe from marketing communications.
  • Data Deletion: Request deletion of your personal data (subject to legal requirements).
  • Cookies Control: Modify cookie preferences via browser settings.

To exercise your rights, contact us at joycoolersnagpur@gmail.com.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. By using our website, you consent to our use of cookies. You can disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. Joy Coolers is not responsible for the privacy policies or practices of such websites. We encourage users to review third-party privacy policies before interacting with them.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Joy Coolers
Plot No. 182/12, Maa Umiya Industrial Area, Tarodi, Kamptee Road, Nagpur – 440035 (Maharashtra), India.
Contact No: 76664-88823 / 80079-07128
Email: joycoolersnagpur@gmail.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.